FAQ's

Will my dog be safe? Are there any risks?

Absolutely — your dog’s safety is our top priority 💛

We carefully separate our play groups based on each dog’s play style, size, and energy levels. This helps create a safe, balanced environment where every pup can feel comfortable and confident.

Shyer or quieter dogs are gently grouped with similar personalities, giving them space to relax, build confidence, and enjoy positive social interactions without feeling overwhelmed. At the same time, it helps reduce the risk of accidents and ensures playtime stays fun and safe for everyone.

We’re passionate about maintaining a calm, positive, and well-managed environment where dogs can truly be themselves and enjoy their day.

🐶 Important requirement: Proof of current C5 vaccination is required for entry to our premises.

How often should my dog come to daycare?

That’s completely up to you and your pup’s lifestyle! 🐶💛

Your dog can join us every day, a few times a week, or even just pop in for the occasional fun day out.

While casual visits are always welcome, we generally find that dogs are happiest and most confident when they attend at least 1–2 days per week. This helps them build friendships, stay social, and feel comfortable and familiar with their environment, carers, and furry friends.

However often they come, every visit is a fun-filled day of play, enrichment, and tail wags 🐾✨

Do I need to be there on the first day?

Nope — we’ve got it covered! 🐶💛

In fact, it’s often best for your pup to settle in and explore their first day without you, so we can gently see how they adjust to their new environment.

Our experienced team will carry out a calm and caring assessment, paying close attention to your dog’s body language, comfort levels, and how they interact with other dogs. If appropriate, we’ll slowly introduce them to staff and carefully matched playmates at their own pace.

Throughout the day, we’ll keep a close eye on how they’re settling in and responding to their surroundings to make sure they’re happy, safe, and comfortable.

We’ll also give you a call in the afternoon to share how their day went and talk you through the assessment 🐾✨

Does my dog need to be de-sexed and how old does my dog need to be?

We keep things simple, safe, and fun for everyone at daycare 🐶💛

All dogs over 1 year of age are required to be de-sexed.

Puppies are welcome to join the fun once they are 12 weeks old, and 10 days after their second vaccination. That means they can start enjoying all the playtime, socialising, and tail-wagging adventures as soon as they’re ready 🐾✨

How do I enrol my dog?

It’s easy to join the pack! 🐶💛

Simply head to our “Join the Pack” page and follow the steps to get started.

We’ll just need your enrolment form, signed Terms & Conditions, and your dog’s up-to-date vaccination certificate before we can confirm your assessment day.

Once that’s all received, you’re one step closer to all the fun, friends, and tail wags at daycare 🐾✨

What do I need to bring?

Just a few simple things to get your pup ready for a great day at daycare 🐶💛

🍽️ If your dog is under 6 months of age, please bring along their lunch. All food containers must be clearly labelled with your dog’s name.

🔗 Your dog will need to arrive wearing a secure buckle or clip collar. For safety during play, correction chains and harnesses are not permitted.

That’s it — we’ll take care of the rest for a fun-filled day of play, friends, and adventure 🐾✨

What happens when I collect my dog?

We’ll be excited to share all about your pup’s day with you! 🐶💛 You’ll receive honest, friendly feedback on how they settled in, played, and enjoyed their experience.

By the end of the day, we’ll have a good idea of whether daycare is the right fit for your furry friend. Some dogs settle in straight away, while others may need a few visits to fully relax, build confidence, and discover all the fun.

If your pup had a great time (and we’re pretty sure they will! 🐾✨), you’re welcome to book ongoing visits so they can keep the fun going with their Waggy Tails pack friends 🐶💕

what is your cancellation policy 

🐾 Cancellations & Amendments

We totally understand that plans can change! 🐶💛

If you need to cancel or make changes to your booking, just let us know via the customer portal or email us at bookings@wtddc.com.au at least 24 hours in advance.

Cancellations made within 24 hours, or missed bookings (no-shows), will incur a fee of the standard day rate or tokens deducted from any existing pre-paid package.

If a booking isn’t attended, the cancellation fee will  apply.

All cancellations and amendments are subject to approval by Waggy Tails 🐾✨